Basic
For small offices with a few systems.
- Remote support by phone & WhatsApp
- Troubleshooting for PCs, laptops & printers
- Periodic health check
Custom quote
Get a quote
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AMC & Managed Support
Annual Maintenance Contracts for your office computers, servers and network
One yearly contract so faults get fixed fast, and routine checks happen before problems stop your work. Handled by our own engineers across Mumbai.
- Plans from small offices to server-based teams
- Remote plus on-site support
- Simple 2-page AMC form for 5–20 PCs
Support plans
Pick the level of cover your office needs
Every plan is a custom quote based on your equipment and setup.
Standard
For growing teams with a server and network.
- Everything in Basic
- Scheduled on-site visits
- Network, backup & antivirus monitoring
- Software updates & patching
Custom quote
Get a quote
Premium
For businesses that can't afford downtime.
- Everything in Standard
- Priority response
- Windows Server & Active Directory management
- Regular review & improvement plan
Custom quote
Get a quote
AMC form plans
Plan A and Plan B for small offices (5–20 PCs)
Our two-page AMC form uses these two plans. Both include remote support and on-site visits for faults.
| Feature | Plan A – Non-Comprehensive (service only) | Plan B – Comprehensive (service + listed parts) |
|---|---|---|
| Remote support | Included – within 4 business hours | Included – within 4 business hours |
| On-site visit for faults | Included – within 24 business hours | Included – within 24 business hours |
| Preventive maintenance visits | 1 per year | 2 per year (half-yearly) |
| OS / software troubleshooting | Included | Included |
| Replacement of SMPS, RAM, HDD/SSD, keyboard, mouse, cables | Not included – charged extra | Included free (non-repairable cases only) |
| Other hardware repair / parts | Quotation shared; work only after approval | Parts as listed; others by quotation |
Response times are business-hour targets as stated in our AMC form. Final scope, exclusions and fees are as written in your signed AMC or SLA.
⇩ Download AMC Form (PDF)Print, fill and send it back — or ask us for a quotation first.
Choose your agreement
AMC form or full SLA?
AMC form – small offices (5–20 PCs)
A short two-page form with plain terms & conditions. Quick to sign and easy to understand.
- Plan A or Plan B
- List of covered equipment
- Fee, period and payment terms in one page
Full SLA – larger or server-based setups
A detailed service-level agreement for businesses with servers, networks and defined response needs.
- Scope, responsibilities and exclusions
- Response targets and support hours
- Fee schedule and annexures
How it works
Getting started takes three steps
1
Tell us your setup
Share how many PCs, laptops, printers and servers you have, and what problems you face today.
2
Get a written quotation
We recommend a plan and send a clear quotation with scope, period and fee.
3
Sign and get covered
Sign the AMC form or SLA, and support starts. Our engineers handle remote and on-site faults.
FAQ
AMC questions we often get
What does an AMC include?
Our Basic plan covers remote support and troubleshooting with periodic health checks. Standard adds scheduled on-site visits, network, backup and antivirus monitoring, and patching. Premium adds priority response and Windows Server / Active Directory management. The exact scope and fee are written in your quotation.
Do you work with small offices of 5–20 PCs?
Yes. We have a simple two-page AMC form with terms for small offices, and a full SLA agreement for larger or server-based setups. You can download the AMC form from this page.
How quickly do you respond?
Response targets depend on the plan and are stated in writing in your AMC or SLA. For example, our AMC form lists remote support within 4 business hours and on-site visits for faults within 24 business hours.
What is the difference between Plan A and Plan B in the AMC form?
Plan A is non-comprehensive: service only, and parts are charged extra after your approval. Plan B is comprehensive: service plus the listed replacement parts, for non-repairable cases only, and two preventive visits a year instead of one.
Which areas do you cover?
On-site visits are across Mumbai. For locations outside Mumbai, call us and we will tell you what we can do remotely.
How do I get an AMC quotation?
Tell us how many PCs, laptops, printers and servers you have, or send the filled AMC form. We reply with a written quotation. Use the contact form, call or WhatsApp +91 98338 52992, or email sales@gentogen.in.
Get an AMC quotation for your office
Tell us your setup and we will send a written quotation.